Returns
If it turns up wrong
Made to order does not mean you are stuck with a mistake.
Short version: it is made to order after you buy it, sent properly, and if it turns up wrong we fix it.
Damaged or wrong orders
Email us within 30 days with a photo and we will replace it or refund it. No argument, no restocking fee. A photo just helps us work out what happened in production.
Change of mind
Because every piece is produced for you specifically after the order is placed, we cannot accept change-of-mind returns once production has started. If you catch it quickly, email us and we will cancel it if the order has not gone into production yet.
How to start
Email with your order number and a photo if there is damage. One person reads these, and you will get a real answer, usually within a business day.
A short, human process
No ticket queue, no form maze. Email a person and it gets handled.
Pricing
Prices are in US dollars and may change. The price you pay is the price shown at checkout.
Shipping questions
Production time, rates, tracking and international orders are covered on the shipping page.